Forget Your First Impression: How DaaS Is Finally Being Done Right
Posted on May 29, 2015
You only get one chance to make a first impression with people. The same is true for the services that businesses use – including Desktop as a Service (DaaS). That truism is why we spend a great deal of time addressing bad first impressions left by prior DaaS providers who just didn’t get DaaS right.
Security, Support and Cost Were Once Seen as a Shortcoming
Here’s what people traditionally saw when they first looked into DaaS and its cloud desktops:
1) Lack of Security
2) Too Costly
3) Too Complex
4) Lack of End User Support
5) Lack of Flexibility
And that’s wherein the problem arose – until recently, most companies selling virtual desktops didn’t package them as complete services. The end result was a bad impression for the entire DaaS industry.
Let me set the record straight: if you do not get desktop licensing, end-user support, installation support, necessary customization and a full suite of applications all for one price, walk away. You’re in the old world of DaaS. Today’s DaaS should be different.
How Desktop as a Service Today Improves Virtual IT
Properly done, Desktop-as-a-Service delivers a customized Windows experience to the user over the Internet. Through this virtual IT, users get the desktop appearance and applications that they expect whenever they use their business computer, but they also get top-notch support. And it’s all delivered to any device, anywhere they have broadband Internet.
For the user, moving to total DaaS means very little change – and any change the user does experience is usually for the better (read: more responsive user support). DaaS provides a desktop that is faster than what the user had previously. DaaS saves money. DaaS lets IT concentrate on in areas where it can add real value, not supporting commoditized desktops.
Caution: Not All DaaS Providers Include Service
There are a number of really big companies offering Desktop-as-a-Service – names like Amazon WorkSpace and VMWare Horizon Air. Naturally many people looked to these vendors and their DaaS offerings – but then rejected them and DaaS in general because what was being offered wasn’t the kind of turnkey installation that a true service (the “S” in “DaaS”) demands.
I know this because I run into a lot of people – potential customers – who are pretty sure they’ve already investigated Desktop-as-a-Service because they looked at some of these other organizations. And now they’re not interested in DaaS.
My job is to convince these people to forget what they previously learned about DaaS and imagine what a DaaS that actually solves problems would look like – a great solution that replaces your desktop, ends your headaches and saves you money.
How You SMB Cloud Desktop Can Work Fluidly
Only a few companies were founded to provide Desktop as a Service as their primary or even only product. Nuvestack is one of them.
Business leaders like to talk about and claim “first mover advantage.” However, being first, being right and being best are often different things. Being second or third to market makes sense provided you learn from others’ mistakes and have a plan that overcomes the bad first impressions made by those first movers.
In Nuvestack’s case, our plan is simple: we handle just about everything associated our virtual desktops. That is what makes us different. Licensing, applications, migration, end-user and admin support – everything needed to move from traditional desktops to a next-generation modern desktop is part of the Nuvestack package. We offer it for a single monthly, per-user price that is less than what your current last-century desktop costs.
Ready to be impressed by DaaS? Contact us today.